Shipping:

• We proudly ship authentic Haitian products worldwide. Orders are processed within 2-3 business days after payment confirmation.

• Delivery times vary based on your location:

  • Domestic (United Stated): 3-5 business days

  • International: 5-8 business days

• Shipping costs are calculated at checkout and depend on the weight and destination of your order.

• Once your order has shipped, you will receive a confirmation email with tracking information.

Returns:

• We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

• Perishable goods, custom products, and personal care items cannot be returned.

• To initiate a return, please contact our customer service at Info@pwodwilokalayiti.com with your order number and reason for the return.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days to your original payment method.

• Shipping costs are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Exchanges:

• We only replace items if they are defective or damaged. Contact us promptly with details and photos of the issue.

Lost or Delayed Shipments:

• If your shipment is delayed or lost, please contact the carrier first using your tracking number. If the issue persists, reach out to our customer service team for assistance.

Thank you for supporting local Haitian products. For any questions, feel free to contact our customer service.

Pwodwi Lokal Ayiti Customer Service Tel +1 941 448 5247.